Refund & Cancellation Policy
Last updated: July 2026
This policy explains refunds and cancellations for each Chroniq service. Payments are processed by Ziina; Chroniq does not store card details. Fees are shown in AED before you pay.
1. Private listing packages
Listing fees are one-time and become non-refundable once your listing is published and live.
Before publication: if your listing is rejected in moderation, or a technical error prevented the service you paid for, contact us and we will review a refund or re-list.
Duplicate charges for the same listing are refunded after review.
Featured placement is part of the package you selected and is not separately refundable once the listing is live.
2. Dealer subscriptions
Dealer plans are monthly. You can cancel at any time; access continues until the end of the period you have already paid for. There is no partial refund for the remaining days of a paid period.
Renewal is a manual payment each period — there is no automatic recurring charge. If a renewal is not paid, your plan enters a 7-day grace period.
After the grace period, affected listings are paused (hidden), not deleted. Paying to renew restores eligible listings up to your plan's limit.
Upgrades and downgrades take effect according to the plan-change rules shown in your dashboard; downgrades apply from the next period. We do not delete listings when you downgrade — any over-limit listings are paused.
3. Enterprise plans
The public calculator shows an estimate only. Your final price is the amount our team approves and that you accept via the secure acceptance link.
An approved quote is valid for 14 days. Payment is taken only after you accept an approved, unexpired quote.
One-time onboarding or migration charges, and any custom-contract terms, are set out in your approved quote. Refunds for Enterprise are governed by that approved agreement.
4. Payment issues
Ziina is our payment processor. A browser returning to Chroniq is not itself confirmation of payment — your order is confirmed only after Ziina verifies the payment on our servers.
Failed, cancelled or expired payments do not activate a service; you can safely retry.
Where a refund is due and supported by the processor, it is returned to the original payment method. We do not guarantee a fixed processing time.
For a duplicate charge, payment dispute or refund query, contact support with your order reference and we will investigate.